ITIL
Training
We offer accredited ITIL Foundation, Practitioner and Managers' Certificate courses, that offer greater flexibility and choice in the way training is delivered.
- FOUNDATION
Includes exam - PRACTITIONER
Problem Management, Service Desk and Incident Management, Change Management, Release Management, Configuration Management, Service Level Management. Includes exam - MANAGER'S CERTIFICATE
Service Support, Service Delivery, Revision Day and Exams
Our courses can be tailored to meet the needs of your organisation, so that we deliver courses that deliver real benefit to you and not just the standard course.
ITIL Workshop
To enable customers to gain a greater understanding of ITIL we offer an introductory seminar that covers:
- What is ITIL
- Why ITIL?
- The benefits of implementing ITIL
- Considerations when implementing ITIL
Consulting
Our trainers are not just instructors, they are also consultants. They are Project Managers and Service Managers with many years' experience in their respective fields. They are not only able to deliver training which is personalised for your organisation, but they can also work alongside the staff to put what they have learnt into practice.
ITIL suggests implementing Service Management as part of a Service Improvement Programme or Project (SIP) and proposes that when implementing Service Management processes a project approach be considered. The skills required to implement the process may be different from those required to then run that process effectively.
We can provide both the Project Management and the resources to support the in-house resources as part of an integrated package of training and consulting. Using the same people to do both jobs will ensure a good match between training and practice. The Process Improvement Model described in ITIL can also be used for implementing processes and Service Improvement generally. Our consulting services can be mapped to the steps in this model:
- "Where do we want to be? (Vision & Business Objectives)" We will facilitate a discussion between internal customers and service providers to determine what Best Practice will mean to your organisation and develop specific, common goals.
- "Where are we now? (Assessments)". One of the strengths of the ITIL approach to Best Practice is that it recommends re-use and re-working of existing deployed solutions, rather than a prescriptive approach, replacing current practices with new ones. This is both more economical and less confrontational.
- "How do we get where we want to be? (Process implementation, improvement or re-engineering)". Whether undertaken for individual processes or as part of a systematic adoption of Best Practice we can provide specialist advice and resources to determine an order for implementation and assist with the implementations themselves.
- "How do we know we have arrived? (Metrics & Measurements)". The achievement of an audited standard can provide a framework and help define your Service Management implementation programme. ISO2000 is the standard in Service Management against which an organisation can be audited.
The Integrated Approach
All of the above training and consulting services are available singly or in combination with one another. However, like the ITIL approach to Service Management itself, the greatest benefit is potentially to be had when the components are fully integrated to support the delivery of overall Service Improvement.
Thus, training becomes an integral and integrated part of Consulting and Project Management, from initial assessment of need through delivery of training to support process implementation or re-engineering.
We will not try to take over your programmes or projects… nor will we focus on our objectives and benefits rather than yours. We will:
- work with you to identify where we can add most value to your business
- deploy highly experienced people to provide pragmatic guidance and advice
- get fully involved in ensuring successful delivery
- transfer our skills and experience to your key people
Information Systems Examination Board (ISEB)
Examination Institute for Information Science (EXIN)
ITIL Qualification Scheme
ITIL® is a Registered Trade Mark