ITIL Service Improvement
A service specially designed to bring the expertise of our Service Management Consultants to address your issues, but without the high cost.
See MoreStaff Development
Planning the development needs of your staff is an important process and having an independent specialist assisting with the gathering and evaluation of information can lead to far greater benefits both for you and your staff.
If you have a specific problem that needs to be resolved, we will develop an approach that allows us to identify the cause and work with you to find ways to reduce and eliminate it.
You may have more general concerns or be looking at ensuring your team meets their potential, whatever the request we can provide a range of options to assist you.
Example
A manager asked us to investigate the management styles of the 9 managers who reported directly to them. The specification was to raise individuals’ awareness of their own management approach or preferences, and to appreciate and reflect on how their management style is perceived by those they manage.
We developed a questionnaire that was sent to all the relevant staff and the results we fed back directly to our independent consultant, ensuring that people would be comfortable and open with their comments.
The results were compiled and presented back to the managers in a group session. The session was comprised of a mix of different styles (1–to–1 coaching on some points and open discussions on other areas).
We also offered the individual managers opportunities for 1–to–1 coaching in the future along with the of personal development plans.