ITIL Consultancy

ITIL Service Improvement

Best practice methods like ITIL can help you to align your delivery of IT services better to the business, but how do you overcome the challenges that you face on a day-to-day basis?

Having worked with a number of customers we have developed the IT Service Improvement Package to meet the needs of those IT teams that may already be using ITIL, but are not generating the real benefits at the lowest levels.

What are the Issues?

An experienced Service Management practitioner will visit you and run a small workshop and conduct interviews with members of the team to get an understanding of the challenges that are being faced.

How do we solve the Issues?

A workshop will be planned and run, attendees prepared beforehand. The sessions will be facilitated by the practitioner who will use a mix of his own experience and knowledge along with facilitation to elicit the ideas from the attendees.

This is not a training course, so there is no fixed agenda to run to. The practitioner will take the information they have gathered and identify the most important issues to resolve, and who needs to be in the session to achieve the desired outcome.

Why not just pay someone to fix it?

This may seem like a drawn out approach compared to just paying someone to come in and fix a problem, however by following this approach through a number of cycles, the team will learn how to evaluate their own weaknesses and find ways to address them.

This means that not only are you getting problems fixed but also developing staff who are motivated by continuous service improvement.

Scope

This package of work has been designed to be completed in 3-4 days including the final workshop.

It is recommended that the focus of the work is kept with the scope of a single component of the IT Service Model eg Release Management or Change Management.

This package is also designed to be repeatable, so that someone can come back and look at the same area again and identify what the current issues are.