ITIL TRAININGITIL is the leading standard in IT Service Management, training is available at different levels so that you can ensure your staff get the most out of the courses they attend.
Need extra resources for a specific project? or extra help to cover roles in the team?
ITIL Service Improvement
ITIL can help you to align your delivery of IT services better to the business, but how do you overcome the challenges that you face on a day-to-day basis?
ITIL is a framework methodology, it requires customisation to suit each individual organisation. Sometimes this can lead to issues where ITIL can conflict with the way that the business requires their IT services to be delivered.
Having worked with a number of customers, we have developed the IT Service Improvement Package to meet the needs of those IT teams that may already be using ITIL but are not generating the real benefits at the lowest levels.
How do we solve the Issues?
We have a wide range of ITIL practitioners who are not just experts in ITIL but know how things works in the real world. They will work with you to ensure that the best possible solution is identified and implemented.
This is not a training course so there is no fixed agenda. The apporach will be to gather the relevant information, identify the most important issues to resolve and develop a solution that will best meet the desired outcome.