Consultancy by Spiritbrokers

ITIL Service Improvement

A service specially designed to bring the expertise of our Service Management Consultants to address your issues, but without the high cost.
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IT Contractors

Need extra resources for a specific project? or extra help to cover roles in the team?
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Consultancy Best Practice

Best practice can deliver many benefits to an organisation, however to achieve these benefits it is important that the Best Practice components are properly implemented. This involves the component being integrated into the existing process followed by the organisation. We have specialists in many different areas including:

  • ITIL Service Management
  • PRINCE2 Project Management
  • SSADM Analysis & Design

To successfully implement any form of Best Practice eg ITIL, Prince2 etc. requires that the consultants working on the project can lead and assist in dong the work, but also transfer skills to staff.

“Where do we want to be? (Vision & Business Objectives)” Spiritbrokers will facilitate a discussion between internal customers and service providers to determine what Best Practice will mean to your organisation and develop specific, common goals.

“Where are we now? (Assessments)” Our Best Practice approach recommends re–use and re-working of existing deployed solutions, rather than a prescriptive approach, replacing current practices with new ones. This is both more economical and less confrontational. We conduct an Organisational Audit that helps us to understand the current position and produce recommendations on how Best Practice can be of assistance.

“How do we get where we want to be? (Process implementation or re-engineering)” Whether undertaken for individual processes or as part of a systematic adoption of Best Practice, Spiritbrokers can provide specialist advice and resources to determine an order for implementation and assist with the implementations themselves.

“How do we know we have arrived? (Metrics & Measurement)” All projects should have a defined objective from the start, Spiritbrokers can assist in the production of suitable metrics that will help to identify what success looks like.

Case Study

Click here to see an example of our best practice consulting.

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